In 2008, we received one inquiry from our Poland customer; he was interested in our 1260 ceramic fiber blanket and wanted some free samples for testing. When received the sample, he told us that we failed the sample testing, but he didn’t tell us the reason at that time. Later, it finally came out that actually our samples had passed the test at that time but he confused our sample with other Chinese suppliers', so he didn’t place the order to our company.

In 2009, we met this customer again at the exhibition of Ceramitec at Munich. As we were the only supplier from China, the customer was very surprised and impressed. At the exhibition, I had a brief conversation with him and he also explained to me that due to his confusing the two samples, he placed the order to the other supplier, but after a period of cooperation, he found that the quality of their ceramic fiber blankets was very unstable, the longer they cooperated with them, the worse their quality were. This unpleasant experience disappointed him on not only this supplier but also all Chinese suppliers. Considering the fact above, I didn’t intend to talk any more about the quality of our products because I know it was useless, I just proposed to ship a container of ceramic fiber blanket to him free of charge, But he turned down my proposal.

However, when we met again on the exhibition of Metec at Dusseldorf in 2009, we were so glad to know that his prejudice on Chinese suppliers and our company had become less than on 2009, because he saw us at almost all the relative international exhibition and at the same time they had seen our green package in Europe, some of our customers in Europe spoke highly of our quality and reputation, so this Poland customer began to have some further communication with us about our products and cooperation between us. Although he didn’t order our products till 2009, we have kept in touch with each other since then.

In 2013, I represented our company to attend the 19th Metal Exhibition at Kielce, Poland. We took this chance and invited this customer to visit our booth. Even though we didn’t meet him on the exhibition, we received his first order of our CCEWOOL ceramic fiber products. I was so happy that our capacity and sincerity was finally recognized for five years’ persistence. Till now, we have kept a very good trade relationship with him. We Double Egret also proved our stable quality and professional service by our practical action and created a win-win situation for both of us.