Winning the market with high quality and attracting customers with reliable service.

As the result of shared cognition of the importance of constant quality, we won the most famous refractory material manufacturer and supplier in Turkey as our agent. Now, our agent has occupied most of the ceramic fiber market in Turkey and also has some influence in Middle East area for the past 5 years after being CCE WOOL agent.

Agent in Turkey - The first agent of CCE WOOL ceramic fiber

Our Turkish agent is a famous family-run company, which was founded in 1978, producing mainly unshaped refractory material. Their main business includes various refractory materials retails and furnace construction. They used to order ceramic fiber materials from some other Chinese suppliers, but they were bothered by the un-prompt sales service, un-flexible lead-time and unstable quality etc. in the past cooperation.

On 2009 Ceramitec Munich fair, as the only ceramic fiber products manufacturer from china, Double Egret attracted extensive attention, our Turkish agent also noticed us on this fair. After some brief communication, they were moved by our green package, superior quality and fast lead-time and placed order to us on the spot.

After establishing business relationship, our agent was touched by our devotion to this job. Even though there is a 7 hours’ time gap between China and Turkey, we always managed to answer their question and provide effective solution before they went off work. “Even through, Double Egret and we have 7 hours’ time gap, their responses are faster than our local suppliers” that’s what they commented on us in the email. Now, the Turkish agent has become one of our earliest and most loyal customers, because they think we are quick and flexible in lead time, easy to work with in cooperation. Besides, we can also provide both competitive price and most important some referential advice for their furnace construction.

In 2011, ceramic fiber market in Turkey went into a mess of unfair competition,o ur Turkey agent’s sales were also heavily affected. Despite of the bad ceramic fiber market situation and reduction of sales, our Turkish agent and we insisted on guaranteed quality and rejected to do as others do. All our insistence on principal was paid back next year. After the recovery of Turkish market, for its being honest in the depression, CCE WOOL ceramic fiber became more popular in Turkey, won some new customers and got favorable comments in this industry. When Rosen Peng met with the manager of our agent in Turkey in METE Dusseldorf in 2011, they had some in-depth communication and reached a consensus that they and Double Egret had the same principals in running a company, So they proposed a more comprehensive cooperation in the future, they asked us to be our CCE WOOL ceramic fiber brand agent, and faced the future challenge together.

In 2012, we came to attend the Ankiros in Turkey with our CCE WOOL ceramic fiber products including ceramic fiber blanket, ceramic fiber board, ceramic fiber module, ceramic fiber paper, ceramic fiber rope, ceramic fiber cloth etc. The high-quality goods and good service we displayed on the international fair did great help for our agent to exploit Turkey market. Also, through some comparison at the fair, our Turkey customer had more confidence in us and become our CCE WOOL brands’ first agent in Istanbul.

In 2013, because of the personnel change, we made a mistake and shipped ceramic fiber boards of density 360 instead of density 400 to our agent. But when we realized this mistake, we tried our best to reduce our customer's loss, we told the customer this problem on the spot and then we began to make some negotiations. During the negotiation, our Turkish agent was willing to communicate with their end users and find out a reasonable solution. Finally, we agreed on a mutually satisfying compensation plan. This incident also enhanced the trust between us.

In 2014, on MCE in Italy, we had an in-depth communication on how to protect their local customer source. They showed great satisfaction on our newly launched Customer Relationship Management System which could thoroughly protect the customer resource in Turkey and guarantee his benefit. We looked back on the past and looked forward to the future and agreed to extend our cooperation. Besides that, they exchange their opinion on ceramic fiber market and Chinese supplier. They finally came to a consensus that the only way to protect your market was to treat quality as the highest priority of a brand. At the same time, they showed their appreciation on the constant quality of our CCE WOOL brand through all these years of cooperation and they said that they would display all our ceramic fiber products on the Turkey fair this year. This in-depth communication strengthened our relationship and inspired us in developing the CCE WOOL brand in Turkey together.

Unexpected top-class quality, unbreakable stable cooperation

The first CCE FIRE fire brick agent----Russia agent

We have the only full automatic filling equipment, our package can reach the CE standard and we are one of the few factories who have their own laboratory and can provide inspection report before delivery. After receiving the products, they found that our quality is unexpectedly good. For all the reasons above, a famous family run refractory brick manufacturer become our first CCE FIRE fire brick agent.

The russia company is a refractory brick manufacturer in Russia with more than 100 years production history, which has many branches in China and some European countries. In 2008, after some researches and comparisons, one of their Chinese branches came to us and did a multi-dimensional inspection of our company management, production line, factory scale, production ability, certificates and international trade professionalism. Due to our good performance on all the items, they recommended us to their Russia general corporation.

After going through the samples testing of headquarter successful, this customer came to visit our factory, mainly the ceramic fiber production line and castable production base, during the visit, they spoke highly of our advanced physical and chemical analysis laboratory. They were very satisfied with our company and placed a castable order to us on the spot. This is the opening of our cooperation.

During the operation of this order, we tried our best to prepare the necessary documents for Russia exporting, like radioactive elements inspection report, weight & quality certificate, and also our internal inspection report. After receiving the products, they also did some relative inspection of some main technical data of the castable like AL2o3 content and compressive strength. It turned out that all our figures were 3 % higher than their standards, so The russia company’s preference to us grew a little. And this order did form a solid foundation for their being our CCE FIRE brand agent in the future.

Then because of the influence of the depressed steel industry in Russia, this customer didn’t have new purchasing plan at that time. But we still kept very close communication on refractory profession for the pleasant and smooth cooperation we had before.

In 2011, with the presence of CCE FIRE brand at various international fair and the numerous positive feedbacks of our products, Double Egret began to have some reputation in the international market. In the same year, at Dusseldorf fair, marketing director of The russia company came to our booth. Because of the pleasing communication and service he experienced before, as well as the similar experience and age, he and Rosen talked like old friends even through it was their first meet. They had a great time sharing their understanding of the development of ceramic fiber industry. During the conversation, saw the mullite insulation brick sample on our booth, and was surprised by our good quality, even though he had been in refractory industry for years. Then he placed orders to us. In the following products inspection process, they showed great satisfaction with our package and quality. Because of the standard above good quality, they decided to promote our CCE FIRE fire brick products in Russia and be our agent in Russia.