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2010 Appealing services – accurate services for India agent and warm care for Indonesia agent

Categories: Brand storyStars: 3Stars Visit: - Release time: 2014-07-30 15:03:00
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India agent

Considering the benefit of our customer and the construction schedule, we finished the calcium silicate board ahead of time. We omited the storage fees which was occurred for delay delivery. We also did systemical management of the 20 containers, hundreds of shipping mark ans thousands of pallet for the easily application of the products on the construction site. Our work won the recoginition of their head office. Finally they were willing to develop CCEWOOL ceramic fiber in India. After 2 years of cooperation, this customer who has 40 years production history became our ceramic fiber insulation agent in India.

In 2010, after a series of market researches and preparations, we developed an agent in India.

Rosen Peng and this India customer once met at 2009 Munich international fair. Ceramitec at Munich is an internationally famous professional fair for ceramic machine, ceramic fibers production lines, raw materials and powder for metallurgy. It attracts thousands of outstanding company every year. Double Egret, as the only ceramic fibers manufacturer from China greatly impressed this India customer, so in 2010, when they had a purchase plan, they took us into consideration. But because he wasn't familiar with the location of Chinese cities, he made a bad time schedule. When he finally came to our company, he had already visited some companies and it only left 6 hours before his flight, while it would take 4 hours from our factory to the airport. What was worse, he was exhausted and sick when he finally came to us and talked with Rosen. Rosen warmly welcomed him and bought a medicine to treat his cold. Finally, considering the limited time and the possibility of missing the flight, we drove this India customer to the airport first and concealed the factory visiting. Even through as a result of our effective time arrange, we managed to show our customer our professionalism and detailed product information, which also made good foundation for the customer’s next visit. A few months later, this customer’s purchasing manager came to visit our factory again with a cement factory project in Jordan.

After visiting the factory, they found that we can meet their requirements for flexible lead-time and various specifications. They placed the order to us directly with payment terms L/C. Considering the large total amount and the customer’s situation, we agreed with their payment terms. The lead time would be in March next year. In order to catch up with customers’ project schedule, we finished production in February, one month ahead of time, and waited for customers’ delivery release. However, we get no notification from the customers, so we stored all the products in the warehouse. In June when this customer came to China, he saw that his products were intact in our warehouse for 4 months. He was really touched and showed his apology to us. He explained that they didn’t mean to delay the delivery but there was really something wrong with the project schedule. Considering our customers benefits, we didn’t bother the customer with the charges of the warehouse, instead we arranged for the delivery immediately. This customer also called headquarters to change the payment terms to T/T as a way to show their great thanks. During the delivery we arranged two documentary employees to do the classification and shipping mark so that the products could be easily applied on the project construction site. We also arranged a person for loading inspection, to recheck and assure that there were not any mistakes. This customer was also praised by the general headquarters for the perfect performance. In dealing with this complicated order, we made no mistakes with 20 containers, several specifications, hundreds of pallets and thousands of shipping mark. This order enhanced our friendship and faith, and owing to our good performance in this order, they were willing to deal with our CCE WOOL brand in India and thanks to their influence in India market, CCE WOOL brand soon won some reputation and market in India.

Indonesia agent

He is an oversea Chinese and has lived in Indonesia for years. He is very familiar with chinese market and Chinese culture. After years of hard work, he has become a famous enterpriser in Indonesia. When he came to visit our company, we give him a warm welcome, our manager - Mr. Rosen drove 5 hours to meet him at the airport. During the factory visit, he was really surprised at our 20000 square meters’ factory, 23 ceramic fibers production lines and automatic loading system. After years of cooperation, we build a brother relationship.

In 2010, with the development of CCE WOOL ceramic fibers' reputation in the international market and the increasement of our former customers’ recommendation, a famous Indonesia factory came to us for cooperation. He is an oversea Chinese who lived in Indonesia for years. He has his own local house and also a branch in China. After knowing he was an oversea Chinese, Rosen peng drove 5 hours to meet him at the airport and escorted them to the factory to show our respect. This customer had been in refractory industry for a very long time and had seen numerous ceramic fiber factories, but when he saw our factories, he was also surprised by the modernization of the factory. We have 20000 square meter’s factory, 23 ceramic fiber production lines. This pleasant visit began our cooperation smoothly; from then on this Indonesia customer had frequent and stable orders from 2008 to 2013. We also introduced some of our customers who ordered small amount to them. Now they have developed into our largest agent in Indonesia. The products they ordered increased from ceramic fiber blanket only into the whole ceramic fiber products including ceramic fiber blanket, ceramic fiber board, ceramic fiber paper, ceramic fiber module, ceramic fiber cloth etc. In 2013, they invited Rosen peng and his wife Amanda meng to attend the INDOMETAL Jakarta Indonesia. During the fair, we received very warm welcome, they arranged someone to show us around Indonesia and explain the local culture and history to us. Through this customer we feel more deeply the importance of good quality.

 

 

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