R company is a multinational corporation whose headquarters located in Austria. It was established in 1981 and has a production history of 100 years until now. Its branch offices presented at more than 40 countries around the world. It enjoys high reputation in the field of refractory materials and kiln construction worldwide. Meanwhile, it is a serious enterprise which puts great emphasis on professionalism and service. Our cooperation is to provide ceramic fiber products for its project in Latin America.

The cooperation with such a famous company is a kind of recognition on our 10 years’ international trade experience, which also presents our superior service and professionalism in refractory industry.

Our cooperation started at the exhibition in Dusseldorf 2011. At that exhibition, our booth and theirs were happen to back to back, so we talked a lot during that exhibition, we shared our opinion on the development of refractory industry congenially. I also learned that they had known our company before. When I came back from the exhibition, I received an inquiry from a professional and experienced customer who didn’t show any company and position information. Since the professionalism he showed in his email, I replied him politely and kept doing some technical communication with him in the following days. After some communication, one day he sent me an email with signature indicating that he was the managing director in Latin America branches. I was a little surprised. In the following conversations between us, I felt happy that he was always appreciating my professionalism in the field of refractory material. Then he decided to visit our factory with his Colombian colleague who had been specialized in refractory industry for over 40 years. He asked a lot of specialized questions for the field of refractory. Based on my years’ experience, I could always give instructive and satisfying answers for every question. I think this was a key point for future cooperation.

Before the exhibition of Munich at German in 2012, I wrote to invited him to visit our booth. Although he was too busy to go to the exhibition, he introduced us to his boss (the CEO) and arranged me a conversation with his boss for me. During the conversation, we shared not only our respective opinion on Chinese insulating wool industry but also discussed the trends of Chinese ceramic fiber products’ development. For example, when it comes to 1600 polycrystal mullite ceramic fiber blanket, I told him frankly the developing situation of this products in China that the quality of this product could not reach the Europe standard now. When it comes to ceramic fiber blanket, we shared that the quality of Chinese manufacture had already reached the CE standard.

The CEO appreciated my professionalism on international business and honest attitude to the disadvantage of Chinese refractory industry. After the exhibition, They began to place order to our company. Till now, we have kept a long-term and stable trade relationship.