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The story between Jose and me about ceramic fiber module

Categories: Friendship with customersStars: 3Stars Visit: - Release time: 2015-10-02 15:40:00
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     Recently, José from Colombia sent an inquiry about a ceramic fiber modules. After communicating with him, I learned that he wanted ceramic fiber modules mainly used as wall lining insulation in brick furnace and then I sent our drawings for him to confirm the A , B, C sides of the ceramic fiber modules respectively. But he didn’t understand why we did this. Given his doubts, I gave him a detailed explanation as to why we provided drawings.

CCEWOOL Ceramic fiber module

     1 ) According to the differences in furnace design, module has different requirements for the insulation side, compressed side and cutting side-the A.B.C sides. If there is no drawings to support, it might lead us to offer a product that cannot meet the requirements of customers, which cannot be used, resulting in the waste of resources.

     2 ) At the door of kiln, shaped ceramic fiber modules will be installed in order to observe the inside conditions conveniently. Drawings can help show the cutting angle and thickness.

     3 ) In each country, anchoring parts have different requirements. Customers need to confirm the specifications of the anchoring parts through drawings. And I also explained to José about ceramic fiber module installation problems in the emails, such as installation instructions, ceramic fiber module installation process and points to note and so on. 

     As soon as receiving the message, José explained his thanks for my patience and detailed answers and said,“ I am very pleased to meet such a professional potential supplier, hoping that we can do further communication on relevant issues.”

     Since José’s project is in Brazil and he only needs a small amount, he chose local suppliers in Brazil this time. But he said," If there is any project in the future, I will contact you without any hesitation."

     We didn’t reach the final cooperation this time. But Double Egret believes in the concept of Customer first and we will always be ready to provide our customers with professional and detailed solutions and suggestions.

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Keywords in the article: Ceramic fiber module

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